Parts orders are typically processed and shipped within 2 to 3 weeks. Please note that this is an estimate and may vary depending on part availability and order volume.

To check your order status, please contact the retailer who placed the parts order. You may also reach Ashley Customer Support by phone at 844-966-0809, by email at PartsDepartment@AshleyFurniture.com, or by using the chat feature on this website.

For technician or service assistance, please contact the authorized Ashley retailer where you made your original purchase. The retailer can discuss available service options with you. If you are outside of your warranty period, any authorized Ashley retailer may be able to assist you.

If you have not received your parts within three weeks, we recommend contacting the retailer where you made your purchase for an update. You may also reach Ashley Customer Support by phone at 844-966-0809, by email at PartsDepartment@AshleyFurniture.com, or by using the chat feature on this website.

For these specific items, please contact the authorized Ashley retailer where you made your purchase. These items require retailer coordination and cannot be processed directly through the Parts Support Center. If you are outside of your warranty period, any authorized Ashley retailer may be able to assist you.

If your parts were ordered under warranty, no payment is required.

LSF (Left-Side Facing) and RSF (Right-Side Facing) describe the orientation of your furniture while standing in front of and facing the product.

• LSF (Left-Side Facing): The arm, chaise, or component is on your left side while facing the product.
• RSF (Right-Side Facing): The arm, chaise, or component is on your right side while facing the product.

If you receive a notification indicating that your parts request exceeds 50% of the unit's value, your request may need to be handled differently than a standard parts replacement. Please contact the authorized Ashley retailer where you made your purchase for assistance with the next steps.

Chat hours displayed on this website reflect our standard customer support availability.

Please note: Chat hours are subject to change due to holidays, business needs, or other operational considerations. Availability may vary during these periods.

If you're using a smartphone and cannot enter a quantity in the quantity field, rotate your device to landscape (sideways) mode. This will provide additional screen space and allow the quantity field to function properly.